Privacy Policy

The person responsible for privacy matters at CELPIPBRO can be contacted at:

You may contact us to ask questions about this Privacy Policy, request access to your personal information, request correction or deletion, withdraw consent where applicable, or make a privacy complaint.

We collect only the information reasonably necessary to provide and improve CELPIPBRO, process purchases, secure the platform, and communicate with users.

2.1 Account Information

When you create or use an account, we may collect information such as:

• Name
• Email address
• User ID or account ID
• Login and authentication information
• Account status
• Account settings and preferences

Account registration, login, authentication, and user management are handled through Clerk.

2.2 Practice Content

When you use CELPIPBRO practice tools, we may collect and store:

• Writing responses
• Speaking responses
• Voice recordings
• Generated transcripts
• Mock test answers
• AI-generated feedback
• Estimated CELPIP band scores
• Improved sample responses
• Vocabulary, grammar, fluency, and structure feedback
• Practice history and progress data

2.3 Voice Recordings and Transcripts

When you use speaking practice, speaking mock tests, or other audio-based features, we may collect and store both your original voice recording and a generated transcript of the recording.

We use recordings and transcripts to generate AI-based feedback, estimated scores, fluency comments, and practice history.

2.4 Payment Information

Payments are processed by Stripe. We may collect or receive limited payment-related information, such as:

• Stripe customer ID
• Payment status
• Purchase history
• Plan or bundle purchased
• Invoice or receipt information
• Billing email
• Fraud prevention or payment verification information

We do not store full credit card numbers on CELPIPBRO servers. Full payment card details are handled by Stripe.

2.5 Technical and Security Information

When you use CELPIPBRO, we may collect technical information such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages or features accessed
• Date and time of access
• Error logs
• Security logs
• General usage information needed to maintain and protect the platform

2.6 Communications

If you contact us, we may collect:

• Your name
• Your email address
• The content of your message
• Support request history
• Any attachments or information you voluntarily provide

2.7 Marketing Preferences

If you subscribe to marketing emails or agree to receive promotional communications, we may collect your email address, consent status, email preferences, and unsubscribe status.

We use personal information for the following purposes:

• To create and manage user accounts
• To authenticate users and protect accounts
• To provide CELPIP practice features
• To record, transcribe, evaluate, and store speaking practice attempts
• To evaluate writing responses
• To generate AI-based feedback, estimated scores, and improved sample answers
• To track user progress and practice history
• To process payments, purchases, and access to paid features
• To provide customer support
• To send service-related emails such as account, purchase, security, and platform notices
• To send marketing emails where permitted by law and where consent has been obtained or is otherwise legally permitted
• To detect, prevent, and investigate fraud, abuse, security issues, or technical problems
• To maintain, debug, improve, and develop CELPIPBRO
• To comply with legal, accounting, tax, and regulatory obligations

We do not sell your personal information.

CELPIPBRO uses artificial intelligence to provide scoring estimates, feedback, corrections, transcripts, practice suggestions, and sample responses.

Your writing responses, voice recordings, transcripts, and related practice content may be processed using OpenAI services. This processing is necessary to provide the AI-powered features of CELPIPBRO.

AI-generated feedback and estimated scores are provided for educational and practice purposes only. They are not official CELPIP results and do not guarantee any future exam performance.

CELPIPBRO does not use AI feedback to make legal, immigration, employment, credit, or similarly significant decisions about users. The platform is a practice and learning tool.

We use third-party service providers to operate CELPIPBRO. These providers may process personal information only as needed to provide services to us.

We may add, remove, or change service providers as CELPIPBRO develops. If a change materially affects how we handle personal information, we will update this Privacy Policy.

Some of our service providers may process or store personal information outside Quebec or outside Canada.

When personal information is processed outside Quebec or Canada, it may be subject to the laws of the jurisdiction where it is processed. We use service providers that help us operate CELPIPBRO securely, and we share personal information only as reasonably necessary for the purposes described in this Privacy Policy.

All payments are processed through Stripe. When you make a purchase, Stripe may collect and process payment details, billing information, transaction information, and fraud prevention information.

CELPIPBRO receives limited payment-related information from Stripe so we can confirm purchases, activate paid features, provide receipts, manage account access, and maintain business records.

Your use of Stripe may also be subject to Stripe’s own privacy policy and terms.

CELPIPBRO uses Clerk to manage user accounts, authentication, and login security.

When you create or access your CELPIPBRO account, Clerk may process information such as your email address, authentication identifiers, login events, session information, and security-related data.

If you request account deletion, we will take reasonable steps to delete or anonymize personal information associated with your account, except where we need to retain information for legal, tax, accounting, security, fraud prevention, payment, dispute, or legitimate business record purposes.

CELPIPBRO may use cookies or similar technologies that are necessary for:

• Account login and authentication
• Security
• Session management
• Payment-related functionality
• Remembering basic user preferences
• Maintaining platform functionality

At this time, CELPIPBRO does not use third-party analytics tools such as Google Analytics, PostHog, Meta Pixel, or Microsoft Clarity.

If we add analytics, advertising, tracking, or profiling technologies in the future, we will update this Privacy Policy and, where required, provide appropriate notice or consent options.

We may send you service-related emails about your account, purchases, security, support requests, or important platform updates.

We may also send marketing emails about CELPIPBRO features, promotions, updates, learning materials, or offers where permitted by law. You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at support@celpipbro.ca.

Unsubscribing from marketing emails does not stop important service-related emails, such as account, payment, security, or legal notices.

We may share personal information in the following limited situations:

• With service providers that help us operate CELPIPBRO, including Clerk, OpenAI, Stripe, Amazon S3, and Render
• To process payments and manage paid access
• To provide AI feedback, scoring estimates, transcription, and related learning features
• To comply with legal obligations, court orders, regulatory requests, tax obligations, or lawful government requests
• To protect CELPIPBRO, users, or others from fraud, abuse, security threats, or unlawful activity
• In connection with a future business transfer, restructuring, sale, merger, or similar transaction, if applicable

We do not sell your personal information.

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

In general:

• Account information is kept while your account is active
• Practice responses, recordings, transcripts, AI feedback, estimated scores, and progress history are kept so you can review your practice history and continue learning
• Payment records may be kept for tax, accounting, fraud prevention, dispute resolution, and legal purposes
• Support communications may be kept for customer service and recordkeeping
• Security and technical logs may be kept for a limited period to protect and maintain the platform

When personal information is no longer needed, we will delete, anonymize, or securely dispose of it where reasonably possible.

Under Quebec’s Act respecting the protection of personal information in the private sector (Law 25) and other applicable Canadian privacy laws, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information, where legally and technically possible
• Withdraw consent where processing is based on consent
• Ask questions about how your information is used
• Ask about AI-based processing and the information used to generate feedback
• Make a privacy complaint

To make a request, contact us at support@celpipbro.ca.

We may need to verify your identity before responding to a request. Some requests may be limited by legal, security, technical, tax, accounting, payment, fraud prevention, or dispute-resolution requirements.

If account deletion is available in your account settings, you may delete your account directly through the platform.

You may also contact us at support@celpipbro.ca to request deletion.

When an account is deleted, we will take reasonable steps to delete or anonymize personal information associated with the account, including practice content, recordings, transcripts, and progress history, unless we need to retain certain information for legal, tax, accounting, payment, fraud prevention, security, or dispute-resolution purposes.

Account deletion may not immediately remove information from encrypted backups or logs, but such information will be deleted or overwritten according to our normal backup and retention processes.

We use reasonable administrative, technical, and organizational safeguards to protect personal information. These safeguards may include:

• Account authentication through Clerk
• Access controls
• Secure payment processing through Stripe
• Secure audio file storage through Amazon S3
• Hosting infrastructure through Render
• Reasonable technical and organizational security measures
• Limited access to user information where possible
• Monitoring for errors, abuse, and security risks

However, no website, application, or online service can guarantee absolute security. You are responsible for keeping your login credentials secure and for notifying us if you believe your account has been compromised.

If we become aware of a confidentiality incident involving personal information, we will take reasonable steps to reduce the risk of harm, investigate the incident, and notify affected users and/or regulators where required by applicable law, including Quebec’s Law 25.

CELPIPBRO is intended for users who are at least 14 years old.

If you are under 14, you must not use CELPIPBRO unless your parent or legal guardian has provided consent where required by law.

If we learn that we have collected personal information from a minor in a way that is not permitted by law, we will take reasonable steps to delete the information or obtain appropriate consent.

CELPIPBRO is operated from Quebec, Canada. If you access CELPIPBRO from outside Canada, you understand that your personal information may be processed in Canada and in other jurisdictions where our service providers operate.

We may update this Privacy Policy from time to time.

When we make changes, we will update the “Last updated” date at the top of this page. If changes are material, we may provide additional notice, such as by email or through the platform.

Your continued use of CELPIPBRO after changes are posted means you accept the updated Privacy Policy.

If you have questions, requests, or complaints about this Privacy Policy or our handling of personal information, contact us at: